Where the stones come from.

We buy rough alexandrite directly from the mines, then cut, polish and set each stone in our own workshop. There is no middle layer between the ground and your hand, which is why we can tell you where a stone came from and what was done to it.

Every stone is certified before you buy it.

Each gemstone is certified by GIA. The report number is published in the listing, and you can check it yourself at gia.edu before you spend anything. Loose stones are certified in advance, so certification is not something you wait for after the piece is made.

You see the stone as it is.

We photograph and film each stone in daylight, without retouching, and we show the colour change on video rather than describing it. If a stone is darker or greyer than another, we say so. Nothing about the piece should be a surprise when the box opens.

It arrives documented, and insured in transit.

Every piece travels fully insured via FedEx — second-day, or same-day when time is short — and requires an adult signature with photo ID on delivery. The GIA report is enclosed in the package. A complimentary independent Jewelers Mutual appraisal follows by email the day the piece ships, which is the document your own insurer will ask for.

If something is wrong, there is a written process.

Ready-stock pieces carry a 60-day money-back inspection period. Commissioned and made-to-order pieces have a 14-day inspection window from delivery, and the remedy runs repair, then remake, then exchange, with a refund where no other remedy is possible. Every piece carries a two-year warranty on the metalwork and settings. All of it is written down on our Shipping, Returns, Exchanges and Warranty page — worth reading before you buy rather than after.

Where to find what other people say.

Our reviews are on Trustpilot and on Google, under our own name. We don’t reprint selected quotes here — read them there in full, including anything critical. Longer letters from clients over the years are kept on our Testimonials page.