Privacy policy
This Privacy Policy describes how The Alexandrite ("The Alexandrite," "we," "us," or "our") collects, uses, and discloses your personal information when you visit, use, or make a purchase from thealexandrite.com (the "Site").
Contact
The Alexandrite
261 Madison Avenue, 9th Floor, New York, NY 10016, United States
inquiry@thealexandrite.com
Last updated: 10 July 2026.
Personal information we collect
When you visit the Site, we collect certain information about your device, your interaction with the Site, and information necessary to process your purchases. We may also collect additional information if you contact us for support.
- Device information — web browser version, IP address, time zone, cookie information, the pages or products you view, the search terms that referred you to the Site, and how you interact with the Site. We collect this automatically using cookies, log files, and similar technologies, to load the Site accurately for you and to understand and improve how it is used.
- Order information — your name, billing and shipping address, payment information, email address, and phone number. We collect this from you to fulfil your order, process payment, arrange shipping, provide invoices and order confirmations, communicate with you, screen orders for fraud, and — where you've opted in — send you information about our pieces and services.
- Customer-support information — anything you provide when you contact us by email, phone, our website forms, or chat, so that we can assist you.
How we use your personal information
We use your personal information to provide our services to you — offering pieces for sale, processing payments, arranging shipping and fulfilment, and (with your consent) keeping you informed about new pieces, commissions, and services. We also use it to communicate with you, to screen for fraud and risk, and to comply with our legal obligations.
How we share your personal information
We share your personal information with service providers who help us run our business and fulfil our contracts with you, and otherwise as described below. Our key providers include Shopify (which powers our online store), payment providers (such as Shopify Payments, PayPal, and Wise), shipping providers (such as FedEx), and the analytics and communication tools we use to operate the Site, our CRM, and our customer messaging. We may also disclose your personal information to comply with applicable laws, to respond to a lawful request, or to protect our rights.
We do not sell your personal information.
Advertising and analytics
We may use analytics services (such as Google Analytics) to understand how visitors use the Site so we can improve it. You can read about how Google uses your information at https://policies.google.com/privacy and opt out of Google Analytics at https://tools.google.com/dlpage/gaoptout. Where we use your information for marketing, we do so only in line with the preferences you have shared with us, and you can opt out at any time by contacting us at inquiry@thealexandrite.com or using the unsubscribe link in our emails.
Cookies
A cookie is a small amount of information downloaded to your device when you visit the Site. We use cookies that are necessary for the store to function (for example, to keep your cart and enable checkout and login) and cookies that help us understand and improve how the Site is used. Most browsers accept cookies automatically, but you can usually adjust your browser settings to remove or reject cookies; please note that doing so may affect parts of the Site.
Your rights
Depending on where you live, you may have rights over your personal information, including the right to access, correct, update, port, or erase it. To exercise these rights, contact us at inquiry@thealexandrite.com.
- EEA / UK (GDPR). If you are in the European Economic Area or the United Kingdom, we process your personal information on the lawful bases of your consent, the performance of our contract with you, compliance with our legal obligations, and our legitimate interests. Your information may be processed and stored in the United States and other countries. If you are not satisfied with our response to a request or complaint, you may lodge a complaint with your local data-protection authority.
- California (CCPA/CPRA). If you are a California resident, you have the right to know what personal information we hold about you, to request its deletion or correction, and to port it. We do not sell your personal information. To exercise these rights, contact us at inquiry@thealexandrite.com.
Retention
We retain your personal information for as long as necessary to provide our services and fulfil the purposes described in this policy, unless a longer retention period is required or permitted by law, or until you ask us to erase it.
Minors
The Site is not intended for individuals under the age of 18, and we do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us so we can delete it.
Do Not Track
Because there is no consistent industry standard for responding to "Do Not Track" signals, we do not alter our data-collection practices when we detect such a signal from your browser.
Changes
We may update this Privacy Policy from time to time to reflect changes to our practices or for legal or regulatory reasons. The "last updated" date above shows when it was most recently revised.
Questions
For any questions about this Privacy Policy, or to make a request or complaint, contact us at inquiry@thealexandrite.com or by mail at The Alexandrite, 261 Madison Avenue, 9th Floor, New York, NY 10016, United States.
