Frequently Asked Questions
Are Your Gemstones Certified By Gia To Be 100% Natural, Not Lab Created?
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Each of our gemstones is certified by GIA, the Gemological Institute of America, a renowned gemstone grading and identification authority. This certification ensures that our gemstones are high-quality and 100% natural, not lab-created. You can see the GIA certificate scan in the listings. You will receive it with your piece free of charge ($120 value).
Verifying the authenticity of our gemstones is easy. Copy and paste the GIA report number in the listing into the GIA website. This straightforward process ensures you're getting exactly what you paid for—high-qualityy, natural gemstones.
Here's a link to the GIA website for your convenience: https://www.gia.edu/report-check-landing. There, you will see the color picture of the stone in your piece with a detailed description.
Paste the phrase Certified Alexandrite Jewelry into a Google search. You will find us at the top of the first page of an organic search.
We did not pay a penny for ads to achieve this result.
The sophisticated Google Algorithm organically placed us in the top position in this category, recognizing the traffic, visitors' purchases, and positive testimonials.
Our gemstones are not only 100% earth-mined but also exclusive. We buy rough stones directly from the mines and cut and polish them to reveal their unique beauty. We also guarantee that our Alexandrites were not treated in any way.
Can You Resize The Ring I Buy?
Yes, of course. We understand that finding the perfect fit is essential. That's why we offer a hassle-free resizing service. Simply mention the size you need in the notes section during checkout, and we'll take care of the rest. This service is designed to ensure your complete satisfaction with your purchase.
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The Piece Is Sold, But I Would Like To Order The Same Item.
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Please copy and paste the item's SKU in the subject line of your email (the letters SKU should also be there)and send it to us. The SKU can be found below the line: ⬥ GIA Certified Gems. We will email you to let you know how long it will take to make the same piece for you.
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I Like The Design, But I Would Like To Change The Metal, Gemstone, Design, Etc.
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Our customization options are designed to accommodate your unique preferences.
Suppose you like the design of a piece but would like to change the metal, gemstone, design, etc. In that case, we're happy to accommodate your preferences. Please copy and paste the piece's SKU number in the subject line of your email and send it to us. In your email, please mention what changes you require. We will reply and inform you how long it will take to make it and the price.
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I Don't See The Design I Want, And I Want You To Make It For Me.
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Please send us a simple sketch or picture of the piece you want, and we will reproduce it. If you don't have the picture, you can type in Google search the kind of item you want (e.g., an engagement ring) and then click on Images. Google will show you hundreds of pictures.
Please choose the one you want, copy it, and paste it into your email to us. We have a state-of-the-art design studio. We will create a 3D model of your piece and let you know the cost and how long it will take to make the same piece for you.
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Why Your Prices Are So Low?
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We buy stones from the mines, and our talented designers and goldsmiths make our jewelry ourselves. Therefore, by buying from us, you cut out many intermediaries.
Usually, a gem dealer buys from mines and sells rough stones to the cutter. The cutter then sells polished stones to the jewelry manufacturer, who sells the jewelry to a jewelry store. Finally, the jewelry store adds its markup to cover the overhead and gain profit.
Each adds its profit to the final price. As a result, the price is, on average, four times higher if you count the markup of gem dealers, manufacturers, etc.
That is why a well-established jewelry store needs high-end alexandrite jewelry they call us, make a payment, and we send the piece to them.
They find our prices below wholesale because, apart from the streamlined production, our business is online. We don't have to pay expensive store rent, staff salaries, health insurance, state taxes, etc. We pass all these savings to our clients, ensuring you get the best value for your money. This affordability is a testament to our commitment to making high-quality, natural gemstone jewelry accessible to all.
Also, it's important to note that the stones already set in our jewelry are from the last stock when prices were more or less reasonable. The prices increased significantly because the last alexandrite mine was closed a few months ago, coinciding with colossal inflation of labor costs, transportation, etc. These market conditions have led to a significant increase in the prices of gemstones, making our current prices a great bargain.
The mines have dried up, and it will be much harder to find gem-quality large new stones in the near future. As soon as our stock runs out, we will be forced to increase the prices like everyone else is doing now.
Another reason for rising prices is that savvy people of means invest in precious stones and metals because they see how unprecedented money printing results in the rapid devaluation of the US dollar.
That is why they seek ways to save their wealth by investing in things whose values will only increase. And increased demand always pushes prices higher, especially when too many dollars are chasing too few real gems.
That is why the piece you buy is also a good investment, as its price will increase tremendously in the coming years. It is worthy of becoming a family heirloom, passed down through the generations.
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Do You Ship Worldwide?
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Yes, we ship our products worldwide. The shipping cost is calculated at checkout based on the destination and the weight of the package. We strive to provide our customers with the most affordable and efficient shipping options. Once your order is placed, we will carefully package your item and ship it to your specified address. You will receive a tracking number to monitor the progress of your shipment.
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Can I Pay In Small Instalments?
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Absolutely; here is the link to our layaway program: https://thealexandrite.com/pages/layaway
You can also use the Affirm buy-now-pay-later program. The link to Affirm is next to the price.
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What Is Your Warranty Policy On Your Alexandrite Rings?
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For your peace of mind, we offer a complimentary six-month warranty against manufacture defects on all our jewelry. The warranty covers defects and damage to the metal or stone during manufacturing. If you have an issue with your jewelry, please write and deliver it within 30 days. The buyer is responsible for returning the ring and ensuring it is delivered to us. If a warranty covers the defect, we will repair or replace the jewelry free of charge. Please note that our manufacturing warranty excludes coverage for wear and tear, accidental damage, loss of gemstones, damaged gemstones, product loss, or theft.
If a warranty covers the defect, we will repair or replace the jewelry free of charge.
Repair or service performed by a jeweler other than The Alexandrite will void the warranty. Normal wear, activities, or trauma can affect all fine jewelry. This is especially true for rings since hands are actively used and subject to daily pressure. Our manufacturing warranty excludes coverage for wear and tear, accidental damage, loss of gemstones, damaged gemstones, product loss, or theft.
Can You Resize Any Ring In Your Collection?
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Yes, we can easily resize any ring to any size you need. Our skilled artisans will carefully resize the ring, ensuring that the design and integrity of the piece are maintained. This service is provided to ensure that your jewelry fits you perfectly.
A small additional charge of $39 will be applied at checkout.
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I Want To Buy A Matching Piece Of Jewelry To The One I Bought.
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If you don't find the matching piece on our website, please send us the SKU number of the piece here (it's right above the price). We will email you to let you know how long it will take to make the matching piece for you.
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Are you able to email additional pictures?
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We hire a professional photographer to take high-resolution pictures of the jewelry piece as the human eye sees it in normal daylight. Unlike many other sellers, we never photoshop the pictures to enhance the quality artificially.
The photographer takes many pictures from different angles so that you can see the item from all sides. We also provide a video to make seeing the piece in motion even easier.
Jewelry photography, especially gemstone photography, is challenging. It requires a lot of talent and experience to show jewelry precisely as the human eye sees it.
Such pictures are costly, and any new ones will incur additional costs.
Do You Sell Loose Gemstones?
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Yes, we do. Please let us know what weight, clarity, color saturation, and color change you need and in what price range, and we will email you a quote.
Final reply after the buyer submits their inquiry:
Thank you for clarifying. We will send you more detailed information within 24 hours. Please send us your preferred email address.
You can send us a short note at sales@thealexandrite.com or text your email address to our phone at (833) 233-2539.
As stated in our Privacy Policy, we guarantee that we will NEVER share your info with anyone.
We will reply within 24 hours.
