Frequently Asked Questions

Are your gemstones certified by Gia to be 100% natural, not lab-created?


Each of our gemstones is certified. You can see the scanned GIA certificate in the listings. You will receive it with your piece free of charge($120 value).


 You can also type the GIA report number you can see in the description of each item and check if it is genuine on the GIA website:


There, you will see the color picture of our piece with a detailed description.


And if you paste the phrase Certified Alexandrite Jewelry in a Google search, you will see us on the top of the first page in organic search.


We did not pay a penny for ads to achieve this result. 

 The sophisticated Google Algorithm placed us in the top position in this category, organically recognizing traffic, visitor purchases, and positive testimonials. 


We buy rough stones from the mines and cut and polish them ourselves. There is no chance that our gemstones are not 100% earth-mined.


We also guarantee that our Alexandrites were not treated in any way.





The Piece Is Sold, But I Would Like To Order The Same Item.



Please type the SKU number of the piece here (you can find it right above the price). We will email you to let you know how long it will take to make the same piece for you. 


I Like The Design, But I Would Like To Change The Metal, Gemstone, Design Etc. 


Please type the SKU number of the piece here (you can find it right above the price) and what changes you require. We will email you to inform you how long it will take to make it and the price.  


I Don't See The Design I Would Like To Have, And I Want You To Make It For Me.


Please send us a picture of the piece you want, and we will reproduce it. If you don't have the picture, you can type in Google search for the kind of item you want (i.e., an engagement ring) and then click on Images. Google will show you hundreds of pictures. 


Please choose the one you want, copy it, and paste it into your email. We have a state-of-the-art design studio. We will create a 3D model of your piece and let you know the cost and how long it will take to make the same piece for you.  


Why Your Prices Are So Low?


We buy stones from the mines, and our talented designers and goldsmiths make our jewelry ourselves. Therefore, by buying from us, you cut out many intermediaries. 


Usually, gem dealers buy from mines and sell rough stones to the cutter. Then, the cutter sells polished stones to the jewelry manufacturer, who sells the jewelry to a jewelry store. And finally, jewelry store adds their markup to cover the overhead and gain profit.


Each of them adds their profit to the final price. The price is four times higher if you count the markup of gem dealers, manufacturers, etc. 


When a well-established jewelry store needs high-end alexandrite jewelry, they call us. They buy from us, make the price tag a few times higher, and sell to consumers. 


They find our prices below wholesale because, unlike them, our business is online, and we don't have to pay expensive store rent, staff salaries, health insurance, state taxes, etc. We pass all these savings to our clients. 


Also, we are selling our items cheaply because the stones were from the last stock when prices were more or less reasonable. The prices went insane because the last alexandrite mine was closed a few months ago, plus huge inflation. 


The mine has dried up, and there will be no more gem-quality large new stones in the market shortly. As soon as our stock runs out, we will be forced to increase the prices like everyone else is doing now.


Many wealthy people invest in precious stones and gold because they see how unprecedented trillions are being printed and flooded into the economy. 


All the leading economists predict hyperinflation of prices and rapid devaluation of the US dollar. It has already started; the dollar has seriously devaluated in the last few months. 


That is why they seek ways to save their wealth from the inevitable devaluation of the dollar by investing in things whose values will only increase. And increased demand always pushes prices higher, especially when too many dollars are chasing too few real gems. 


That is why the piece you buy is also an excellent investment, as its price will increase tremendously in the coming years. It is worthy of becoming a family heirloom jewelry passed through the generations. 



Do You Ship Worldwide?



Yes, we do.




Can I Pay In Small Instalments?


Absolutely; here is the link to our layaway program:


You can also use the Affirm Buy Now Pay Later program. The link to Affirm is next to the price.




What Is Your Warranty Policy On Your Alexandrite Rings?



We offer a complimentary six-month warranty against manufacture defects on all of our jewelry for your peace of mind. The warranty covers defects and damage to the metal or stone during manufacturing. If you have an issue with your jewelry, we ask you to write to us and deliver it back to us within 30 days. The buyer is responsible for returning the ring and ensuring it is delivered to us.


If the defect is covered by a warranty, we will repair or replace the jewelry free of charge.


Repair or service performed by a jeweler other than The Alexandrite will void the warranty. Normal wear, activities, or trauma can affect all fine jewelry. This is especially true for rings since hands are actively used and subject to daily pressure. Our manufacturing warranty excludes coverage for wear and tear, accidental damage, loss of gemstones, damaged gemstones, product loss, or theft. 


Can You Resize Any Ring In Your Collection?



Yes, we can easily resize any ring to any size you need for a small charge. 

Please let us know what size you need in the comments section during checkout.


I Want To Buy A Matching Piece Of Jewelry To The One I Bought.


If you don't find the matching piece on our website, please type the SKU number of the piece here (you can find it right above the price). We will email you to let you know how long it will take to make the matching piece for you. 



Are you able to email additional pictures?



We hire a professional photographer to take high-resolution pictures to show the jewelry piece as it is seen by the human eye in normal daylight. Unlike many other sellers, we never photoshop the images to artificially enhance the quality. 


The photographer takes many pictures from different angles so that you can see the item on all sides. We also provide the video to make seeing the piece in motion even easier.


Jewelry, and especially gemstone photography, is extremely difficult. It requires a lot of talent and experience to show the jewelry exactly as it is seen by the human eye. 

Such pictures are costly, and any new images will incur the additional cost.


Do You Sell Loose Gemstones?



Yes, we do. Please let us know what weight, clarity, color saturation, and color change you need and in what price range, and we will send you an email with the quote.



Final reply after the buyer submits their inquiry:


Thank you for clarifying. We will send you a detailed reply to your email within 24 hours.


Please leave your email if you would like to be informed about new collections and offers from The Alexandrite by email. You can unsubscribe at any point via the bottom of each email or by emailing us at We guarantee that we will NEVER share your personal info with anyone, as stated in our Privacy Policy.


 If you have any other questions, please write to us


We will reply within 24 hours.


If you need to book a call with our senior consultant, please click here (should connect with booking) and select the most convenient time for you.



Here are the examples of some valid concerns you may have and our solutions:


How do you avoid fraud and lack of disclosure? 

There is so much fraud in jewelry. 


Can you guarantee that all your Alexandrites, Other Gemstones, and Diamonds are 100% natural, earth-mined stones?


You should always demand a certificate from a reputable gemological laboratory when buying gemstones.


GIA is the topmost authority in gemology, and GIA tests each of our jewels. You can see the original GIA certificate in our listings.


You can paste the number of a report into the GIA official website, and you will see the same certificate with the picture of the same jewelry piece.


I Don't Know How To Make A Right Choice. There Are Too Many Options.


 We will ask you a few questions and then show you the most suitable designs and gemstones. If you don't like them, we will show you more until you are completely satisfied.


I Have No Expertise in Gemstones.


When it comes to purchasing gemstones and jewelry, having the guidance of an expert can make all the difference in making the right choice.


Buyers often find themselves overwhelmed with the vast array of options available, and this is where an expert can step in to provide valuable assistance.


They will provide valuable insights into the 4Cs of gemstones you are interested in.


 Understanding the color, clarity, cut, and carat weight is essential in determining a gemstone's overall quality, beauty, and value.


For instance, Alexandrite's color-changing ability is one of its most sought-after features.


A knowledgeable expert can help you understand how different Alexandrites are priced according to the degree of color change. Their expertise will help you make a well-informed decision and ensure that you find a piece that truly reflects your style and preferences.


With their guidance, you can confidently explore the world of gemstones and find the perfect piece that will be cherished for years.


I Am Afraid To Overpay. How Do I Know That the Piece is Not Overpriced?


The consultant can help you understand how gemstones are priced, what factors affect their value, and, most importantly, a transparent, detailed explanation of how the price is calculated.


 When you compare the quality and price of our pieces with other sellers, you will see that we offer the lowest price in the world without exaggeration.


With their in-depth knowledge and understanding of gemstones, they can explain the intricacies of pricing and help you determine the actual value of a particular piece.


From assessing the color-changing properties of Alexandrite to evaluating its clarity and cut, these experts will ensure that you get the best quality gemstone for your money.


To understand how Alexandrite is priced, read this article:


How can I be sure that The Piece Is Really Well Made?


This is a valid concern, as mass-produced jewelry is often poorly made. Such jewelry is often cheap, but you risk losing the expensive gemstones if the prongs are improperly made.


Each piece we create is handmade by talented goldsmiths with meticulous attention to the smallest detail. We have triple quality control in our manufacturing.


Unlike poorly made, mass-produced jewelry, we ensure that each exquisite design is perfectly handcrafted. We also offer a six-month warranty for all our pieces. 


If you are hesitant, you can always buy a lower-priced item first. If you are satisfied with the quality, you can buy a more expensive item later. 


What If I Do Not Like The Piece When I Receive It? 


We understand that jewelry must still be seen and worn to truly appreciate its beauty and decide if it suits you. That's why we offer a hassle-free 90-day return policy, allowing you to try on your alexandrite ring, necklace, or earrings and ensure that it looks just as stunning on your hand or neckline as you imagined. 


You Have Virtually Zero Risk 


With our personalized guidance, accurate product descriptions, high-resolution pictures and videos, and hassle-free return policy, we are confident you will be satisfied. You will see that this process works if you read numerous testimonials from our happy clients. 

From the quality of our jewelry to the exceptional customer service, these verified reviews speak for themselves. 


Experience a 1-on-1 free consultation with our friendly consultants. You will get detailed answers to all your questions to make a fully informed choice of a gemstone and design. We will help you to clarify what you wish your piece to look and feel like. No obligation to buy. Click here to schedule it.