From Vision to Finished Piece

STEP #1

Complete the Custom Inquiry Form

Are you looking to create something unique that reflects your
individuality? Whether you have a specific stone or design in mind, we
specialize in crafting personalized, one-of-a-kind alexandrite jewelry that is yours alone.

While every piece in our collection is exceptional, there is an
undeniable allure to a custom-made engagement ring or bespoke piece. Our
design specialists are experts at transforming your vision into reality
while honoring your budget.

We are committed to making the entire process educational, enjoyable, and
exciting. Let's embark on the journey of creating something truly
extraordinary together.

STEP #2

Consultation

THREE PATHS TO A CUSTOM PIECE

Simple Customization — Complimentary
You love a piece from our collection but want to change the alexandrite,
the metal, or the ring size. We do this free of charge.

Design Modification — $2,000 plus materials
You love a piece from our collection but want us to modify the design, or
you send us a picture of a design you would like us to create.

Haute Couture Masterpiece — $3,000 plus materials
You have a vision — perhaps only a vague one — and you want to work
directly with our Master Designer to create a one-of-a-kind artistic
masterpiece from the ground up.

These design fees reflect the depth of craftsmanship, iteration, and
personal attention that genuine bespoke work requires. They ensure that
every custom commission receives the focus it deserves.

STEP #3

Stone Selection & Design

Once we've defined your project and timeline, we begin. We'll present a curated selection of alexandrites that match your brief — each shown in high-definition video under different lighting and from multiple angles, and each accompanied by its GIA certificate, so you have complete confidence in your stone's quality and authenticity from the very start. Alongside the stones, we'll prepare a design mockup of your piece, and we refine it together — as many iterations as it takes, usually turned around the same or next business day — until it is exactly right.

There is no deposit and no commitment during this phase, and your stone is not yet reserved — it remains available until you're ready to move forward. Take the time you need; reserving your stone happens at the next step.

STEP #4

Design Stage

Approval & Reservation

When you approve the stone and final design of your piece, a 30% deposit reserves your stone exclusively for you. We remove it from our available inventory and will not offer or show it to any other client. Because each of our alexandrites is a one-of-a-kind natural gem, this is the moment your stone becomes yours alone. The deposit is fully applied to your piece, and from here the remaining balance can be paid on a flexible schedule over the course of your commission.

STEP #5

Turning Your Dream into Reality: The Jewelry Production Stage

With your design approved and your stone reserved, your piece comes to life. We will carve the wax model of your design. You will receive a wax model image or video for your approval and have plenty of opportunities to provide feedback to refine the look and feel of the piece.

After your approval of the wax model will proceed with the casting, filing, and polishing, ensuring that every step is carried out with the utmost care and attention to detail based on your preferences.

STEP #6

Final Approval


When your piece is complete, we'll send you high-definition video of the
finished piece from multiple angles and in different lighting, so you can
see your alexandrite's full character before it ships. Once you're
delighted and the final balance is settled, we prepare your piece for
delivery.

STEP #7

Delivery

Your piece ships overnight or second day guaranteed delivery, fully insured, with its GIA certificate with your signature required on receipt.

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THREE PATHS TO A CUSTOM PIECE

Simple Customization — Complimentary
You love a piece from our collection but want to change the alexandrite,
the metal, or the ring size. We do this free of charge.

Design Modification — $2,000 plus materials
You love a piece from our collection but want us to modify the design, or
you send us a picture of a design you would like us to create.

Haute Couture Masterpiece — $3,000 plus materials
You have a vision — perhaps only a vague one — and you want to work
directly with our Master Designer to create a one-of-a-kind artistic
masterpiece from the ground up.

These design fees reflect the depth of craftsmanship, iteration, and
personal attention that genuine bespoke work requires. They ensure that
every custom commission receives the focus it deserves.

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WHAT YOUR INVESTMENT INCLUDES

Materials
• Natural alexandrite — hand-selected and GIA-certified
• Accent stones and diamonds, where your design calls for them
• 18K yellow gold (our recommended default for alexandrite) or your
preferred metal — rose gold, white gold, or platinum

Craftsmanship, Certification & Delivery
• Designer's fee
• Goldsmith's labor
• Gem setter's fee
• GIA certification
• Overnight shipping, fully insured

The Manufacturing Process
• Multiple design iterations
• Detailed technical drawings
• Wax modeling
• Casting in gold or platinum
• Extra-fine polishing
• Precise gemstone setting
• Final hand-finishing

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OUR PROMISE

We will work with you until you genuinely love your piece. Custom
commissions are covered by our standard inspection and warranty terms:
you have 14 days from delivery to report any manufacturing defect or
discrepancy from the design you approved, and we'll make it right —
through repair, remake, or exchange. Every piece carries our two-year
warranty on craftsmanship.

See our full Returns, Exchanges & Warranty policy for complete details.