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FAQ
The Piece Is Sold, But I Would Like To Order The Same Item
Please, type the SKU number of the piece here, (you can find it right above the price). We will send you an email to let you know how long will it take to make the same piece for you.
I Like The Design, But Would Like To: Change The Metal, Gemstone, Design Etc
Please, type the SKU number of the piece here (you can find it right above the price) and what changes you require. We will send you an email to let you know how long will it take to make it and the price.
I Don’t See The Design I Would Like To Have And I Want You To Make It For Me
Please, kindly send us a picture of the piece you want and we will reproduce it. If you don’t have the picture, you can type in Google search the kind of item you want (i.e. engagement ring) and then click on Images. Google will show you hundreds of pictures.
Choose the one you want, copy it and paste it in your email to us. We have a state of the art design studio. We will create a 3D model of your piece and let you know the cost and how long will it take to make the same piece for you
I Would Like To Buy A Matching Piece Of Jewelry To The One I Bought
If you don’t find the matching piece on our website, please, type the SKU number of the piece here, (you can find it right above the price). We will send you an email to let you know how long will it take to make the matching piece for you.
Why Your Prices Are So Low?
We buy stones from the mines, and our talented designers and goldsmiths make our jewelry ourselves. Therefore by buying from us, you cut out many intermediaries.
Usually, gem dealer buys from mines and sells rough stones to the cutter. Then cutter sells polished stones to the jewelry manufacturer, who sells the jewelry to a jewelry store. And finally jewelry store adds their own mark up to cover the overhead and gain profit.
Each of them add their profit to the final price. The price is four times higher if you count the markup of gem dealers, manufacturers, etc. I personally saw our ring sold four times higher than the price they paid to us in the LA store just one week ago.
When a well-established jewelry store needs high-end alexandrite jewelry, they call us. They buy from us, make the price tag few times higher, and sell to consumers.
They find our prices below wholesale because unlike them, our business is online and we don’t have to pay expensive store rent, staff salaries, health insurance, state taxes, etc. We pass all these savings to our clients.
Also, we are selling our items so cheap because the stones were from the last stock when prices were more or less reasonable. The prices went insane because the last alexandrite mine was closed a few months ago plus huge inflation of everything.
The mine was dried up, and there will be no more gem-quality large new stones in the market in the near future. As soon as our stock runs out we will be forced to increase the prices like everyone else is doing now.
Many wealthy people invest in precious stones and gold because they see how unprecedented amounts of trillions are being printed and flooded into the economy.
All the leading economists predict hyperinflation of prices and rapid devaluation of the US dollar. It has already started; the dollar has seriously devaluated just in the last few months.
That is why they seek ways to save their wealth from the inevitable rapid devaluation of the dollar by investing in things whose values will only increase. And increased demand always pushes prices higher, especially when there are too many dollars chasing too few real gems.
That is why the piece you buy is also a great investment as its price will increase tremendously in the coming years. It is worthy of becoming a family heirloom jewelry passed through the generations.
Do You Ship Worldwide?
Yes we do.
Can I Pay In Small Instalments?
Absolutely, here is the link to our layaway program: https://thealexandrite.com/pages/layaway
You can also use Affirm buy now pay later program. The link to Affirm is next to the price.
What Is Your Warranty Policy On Your Alexandrite Rings?
We offer a complimentary six-month warranty against manufacture defects on all of our jewelry for your peace of mind. The warranty covers defects and damage to the metal or stone during the manufacturing process. If you have an issue with your jewelry, we ask you to write to us and deliver it back within 30 days. It is the responsibility of the buyer to post the ring back and ensure that it is delivered to us.
If the defect is covered by a warranty, we will repair or replace the jewelry free of charge.
Repair or service performed by a jeweler other than The Alexandrite will void the warranty. Normal wear, activities, or trauma can affect all fine jewelry. This is especially true for rings since hands are actively used and subject to daily pressure. Our manufacturing warranty excludes coverage for wear and tear, accidental damage, loss of gemstones, damaged gemstones, product loss, or theft.
Can You Resize Any Ring In Your Collection?
Yes we can easily resize any ring to any size you need. Small additional charge of $39 will be applied at checkout
Are you able to email additional pictures?
We hire a professional photographer to take a high resolution pictures to show the jewelry piece as it is seen by the human eye in a normal daylight. Unlike many other sellers we never photoshop the pictures to artificially enhance the quality.
The photographer takes many pictures in different angles so that you can see the item in all sides. We also provide the video to make it even more easier to see the piece in motion.
Jewelry and especially gemstone photography is extremely difficult. It requires a lot of talent and experience to show the jewelry exactly as it is seen by the human eye.
Such pictures are very expensive and any new pictures will incur the additional cost.
Do You Sell Loose Gemstones?
Yes we do. Please, let us know what weight, clarity, color saturation and color change you need and in what price range and we will send you an email with the quote.
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Shipping Worldwide
We Can Ship Worldwide
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Secure Payment
Secure payment worldwide